Product returns will only be accepted in cases of valid product complaints, where product quality is compromised. Product complaints should be reported via email: firstname.lastname@example.org
No fees are applicable to these returns.
Agreements of Sale
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card is limited by our Terms and Conditions. You must not make any purchase through this site unless you understand and agree to all of our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
An agreement of sale only comes into effect when a credit card authorization is received from the issuing bank.
United States and Canada:
Please ensure the correct delivery address is provided from the outset as title and risk will pass to you once the order has left our premises. Delivery of all orders will take 3–5 working days.
Unfortunately, deliveries cannot be made outside the United States and/or Canada.
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
Order processing will not begin until we receive a confirmed order and full payment, via a credit card authorization received from the issuing bank.